The rules governing your use of the GuardWatch Pro platform.
By accessing or using GuardWatch Pro (the "Platform"), you agree to be bound by these Terms of Service ("Terms"). If you are using the Platform on behalf of an organisation, you represent that you have the authority to bind that organisation to these Terms. In that case, "you" and "your" refer to both you as an individual and the organisation.
If you do not agree to these Terms, do not access or use the Platform.
GuardWatch Pro is a cloud-based guard management platform that provides:
GuardWatch Pro is a management and reporting tool only. It does not provide physical security services, alarm response, or on-site supervision of guards.
As a user of GuardWatch Pro, you agree to:
The Platform must not be used:
GuardWatch Pro aims to maintain high availability but does not guarantee uninterrupted access. Scheduled maintenance windows will be communicated in advance where practicable. The Platform is provided "as is" and "as available" without warranties of any kind, express or implied, including but not limited to implied warranties of merchantability, fitness for a particular purpose, and non-infringement.
GuardWatch Pro is a management and reporting tool. It does not create a duty of care, does not constitute a security service, and does not replace the need for proper on-site supervision, training, and organisational policies.
The responsibility for the safety of guards, members of the public, and property remains entirely with your organisation and its designated officers. GuardWatch Pro Ltd accepts no liability for the actions or omissions of guards, team leaders, or any other personnel managed through the Platform.
Organisations are responsible for ensuring their use of GuardWatch Pro complies with all applicable laws, regulations, and industry standards in the jurisdiction of operation.
The spot-check feature delivers timed alerts to the guard station app as a compliance aid. You acknowledge and agree that:
All data you input into GuardWatch Pro (guard profiles, shift records, handover notes, incident reports) remains your property. You are responsible for maintaining your own backups of any critical operational data.
GuardWatch Pro maintains regular backups for disaster recovery purposes only. We do not guarantee the availability or restoration of specific data on request.
The GuardWatch Pro Platform, including its design, code, branding, documentation, and all content generated by GuardWatch Pro Ltd, is the intellectual property of GuardWatch Pro Ltd. You may not copy, modify, distribute, or create derivative works from any GuardWatch Pro materials without our prior written consent.
Your organisation retains all rights to data you input into the Platform.
Access to GuardWatch Pro is provided under the subscription terms agreed with your organisation. You are responsible for ensuring subscription fees are paid in full and on time. We reserve the right to suspend or terminate access if subscription payments are overdue.
Subscription terms, including pricing and billing cycles, are as specified in your individual subscription agreement with GuardWatch Pro Ltd.
To the maximum extent permitted by applicable law, GuardWatch Pro Ltd and its officers, employees, and agents shall not be liable for any indirect, incidental, special, consequential, or punitive damages — including but not limited to loss of profits, revenue, data, or business opportunities — arising out of or related to your use of, or inability to use, the Platform.
Our total aggregate liability for any claim arising from these Terms or your use of the Platform shall not exceed the total subscription fees paid by your organisation in the 12 months preceding the event giving rise to the claim.
You agree to indemnify, defend, and hold harmless GuardWatch Pro Ltd, its officers, and employees from and against any and all claims, liabilities, damages, losses, costs, and expenses (including reasonable legal fees) arising out of or related to:
GuardWatch Pro Ltd reserves the right to suspend or terminate your organisation's access to the Platform at any time, without prior notice, if:
Termination does not affect any rights or obligations that have accrued prior to the date of termination.
These Terms shall be governed by and construed in accordance with the laws of England and Wales. Any disputes arising from these Terms or your use of the Platform shall be subject to the exclusive jurisdiction of the courts of England and Wales.
We may revise these Terms from time to time. Material changes will be communicated by posting an updated version on this page with a revised "Last updated" date. Your continued use of the Platform after any such change constitutes your acceptance of the revised Terms.
We encourage you to review these Terms periodically.